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        <div class="csContent csFAQs">
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            <div class="faqListContainer">
                <h3>
                    Any questions you have about Onlinegolf, our products and our services, may have
                    already been answered below. However if not, feel free to get in <a href="/customer-services/contact.aspx"
                        title="Contact Us">contact</a> with us.</h3>
                <ul class="faqList" id="faqTop">
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl00_ctl00_lnkFaq" title="How do I track my order?"
                        href="/Customer-Services/faqs.aspx#FaqOne">How do I track my order?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl01_ctl00_lnkFaq" title="How do I return something?"
                        href="/Customer-Services/faqs.aspx#FaqTwo">How do I return something?<div class="csNav">
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                                <li><a href="/customer-services/contact.aspx" title="Contact Us">Contact Us</a></li>
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                                    &amp; Delivery</a></li>
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                                    &amp; Rewards</a></li>
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                    </a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl02_ctl00_lnkFaq" title="I returned an item - has it arrived yet?"
                        href="/Customer-Services/faqs.aspx#FaqThree">I returned an item - has it arrived
                        yet?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl03_ctl00_lnkFaq" title="I have seen that you offer a 90 day trial. How do I take up that offer?"
                        href="/Customer-Services/faqs.aspx#FaqFour">I have seen that you offer a 90 day
                        trial. How do I take up that offer?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl04_ctl00_lnkFaq" title="When do I need to order to receive my clubs in time for the weekend?"
                        href="/Customer-Services/faqs.aspx#FaqFive">When do I need to order to receive my
                        clubs in time for the weekend?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl05_ctl00_lnkFaq" title="Which courier do you use?"
                        href="/Customer-Services/faqs.aspx#FaqSix">Which courier do you use?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl06_ctl00_lnkFaq" title="Can I choose when during the day my parcel will be delivered?"
                        href="/Customer-Services/faqs.aspx#FaqSeven">Can I choose when during the day my
                        parcel will be delivered?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl07_ctl00_lnkFaq" title="What happens if I miss the couriers when they deliver?"
                        href="/Customer-Services/faqs.aspx#FaqEight">What happens if I miss the couriers
                        when they deliver?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl08_ctl00_lnkFaq" title="I live in a VAT exempt area - how do I get the VAT removed from my order?"
                        href="/Customer-Services/faqs.aspx#FaqNine">I live in a VAT exempt area - how do
                        I get the VAT removed from my order?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl09_ctl00_lnkFaq" title="I've made an error on my order - how do I change it?"
                        href="/Customer-Services/faqs.aspx#FaqTen">I've made an error on my order - how
                        do I change it?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl10_ctl00_lnkFaq" title="How do I cancel my order?"
                        href="/Customer-Services/faqs.aspx#FaqEleven">How do I cancel my order?</a></li>
                    <li><a id="ctl00_mainContent_dcFaqList_rptDC_ctl11_ctl00_lnkFaq" title="Do the prices on Onlinegolf reflect the newly increased 20% VAT?"
                        href="/Customer-Services/faqs.aspx#FaqTwelve">Do the prices on Onlinegolf reflect
                        the newly increased 20% VAT?</a></li>
                </ul>
            </div>
            <div class="faq" id="FaqOne">
                <h3>
                    How do I track my order?</h3>
                <p>
                    You can track the status of your parcel online by visiting our <a href="/customer-services/orderTracking.asp#csList"
                        title="Track Your Order">Track Your Order</a> page.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqTwo">
                <h3>
                    How do I return something?</h3>
                <p>
                    Instructions on how to return purchased items can be found by visiting our <a href="/customer-services/returns.asp#csList"
                        title="Returns &amp; Refunds">Returns &amp; Refunds</a> page.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqThree">
                <h3>
                    I returned an item - has it arrived yet?</h3>
                <p>
                    Our returns are normally processed within a day of receiving them. You will be contacted
                    by email straightaway, either confirming a refund, notifying you that an exchanged
                    item has been despatched or that a faulty item has been returned to the manufacturer.</p>
                <p>
                    If you have not heard from us within 2-3 working days of your expected delivery
                    date of the item back into our warehouse, please contact us or chase the delivery
                    up with your courier (if you have used one).</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqFour">
                <h3>
                    I have seen that you offer a 90 day trial. How do I take up that offer?</h3>
                <p>
                    Details of this offer can be found by visiting our <a href="/customer-services/trial.asp#csList"
                        title="90 Day Trial">90 Day Trial</a> page.
                </p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqFive">
                <h3>
                    When do I need to order to receive my clubs in time for the weekend?</h3>
                <h3>
                    UK Customers</h3>
                <p>
                    You can order up until 4pm on the Friday and still receive an order on Saturday
                    (provided you have selected our Saturday Delivery option). To receive an order on
                    Friday, the order must be placed by 4pm on the Thursday, selecting Next Working
                    Day. Orders placed on our Standard Delivery service must be placed by 4pm on Monday
                    to guarantee delivery by the weekend; that is, by Friday. Please note that orders
                    placed on our Next Working Day Service between 4pm on Friday and 4pm on Monday will
                    be delivered on the Tuesday.</p>
                <p class="smallerText bold">
                    Please bear in mind that even though our shop is open 24 hours a day and 7 days
                    a week, we only ship orders during office hours.</p>
                <h3>
                    Overseas Customers</h3>
                <p>
                    In order to guarantee delivery for the following weekend orders must be placed by
                    4pm on the following days of the previous week:</p>
                <h3>
                    Republic of Ireland: Wednesday</h3>
                <p>
                    Czech Republic, Hungary, Poland, Slovakia: Thursday</p>
                <p>
                    Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands,
                    Portugal, Spain, Sweden: Friday</p>
                <p class="smallerText bold">
                    Please bear in mind that even though our shop is open 24 hours a day and 7 days
                    a week, we only ship orders during office hours.
                </p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqSix">
                <h3>
                    Which courier do you use?</h3>
                <p>
                    For all our deliveries throughout the UK and the rest of Europe we use DPD, who
                    are a member of one of Europe's leading services groups GeoPost, wholly owned by
                    La Poste the second largest postal group in Europe. The parcels &amp; logistics
                    division is responsible for distributing some 385 million shipments throughout Europe.</p>
                <p>
                    DPD's business in the UK is principally the delivery of small - medium sized parcels
                    with an increasing emphasis on home delivery, International distribution is an equally
                    important area of focus for DPD.</p>
                <p>
                    By using DPD we can offer a wide range of delivery options to all our Customers,
                    the various services can be viewed by visiting our <a href="http://www.onlinegolf.co.uk/customer-services/delivery.asp#csList">
                        Shipping and Delivery</a> page, please note that service restrictions apply
                    to certain delivery areas, these restrictions can be viewed on the relevant service
                    on the Shipping and Delivery page.</p>
                <p>
                    We offer full traceability of your orders from point of shipping through to delivery,
                    you will receive an email immediately we ship the orders from our Warehouse, showing
                    you when you can expect delivery of your order and a link through to the tracking
                    system where you will be able to see the progress of your delivery.</p>
                <p>
                    Of course, at any time you can call our Aftersales team on 01279 452388 for further
                    assistance.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqSeven">
                <h3>
                    Can I choose when during the day my parcel will be delivered?</h3>
                <p>
                    Generally deliveries are made on the next working day following despatch from our
                    Warehouse, deliveries are normally made between the hours of 8am and 6.30pm</p>
                .
                <p>
                    For priority deliveries you may select our Next Working Day by 10.00am service.
                    To utilise this service orders must be received by 4.00pm. Please note that orders
                    shipped on Friday will be delivered by&nbsp;10.00am Monday.</p>
                <p>
                    We offer a Saturday Day&nbsp;Service, to utilise this service orders must be received
                    by 4.00pm Friday.</p>
                <p>
                    We also offer a service where you can choose any future delivery date.</p>
                <p>
                    Please note that service restrictions apply to certain postcodes, these restrictions
                    can be viewed on the relevant service on the <a href="http://www.onlinegolf.co.uk/customer-services/delivery.asp#csList">
                        Shipping and Delivery</a> section.</p>
                <p>
                    You may also use the special instructions to request the courier to leave with a
                    neighbour or leave in a secure area within your property. Please note that the neither
                    the Courier nor SW Golf can accept responsibility if you choose this option.</p>
                <p>
                    We strongly recommend you use a delivery address where there will be someone to
                    sign for the goods, such as a work address, friend or relative. By doing this you
                    can ensure that you receive your order with minimal fuss and maximum speed.</p>
                <p>
                    Please note that we do not allow collections from our Carriers depots, if for any
                    reason you need to change the delivery address then you need to email Aftersales@onlinegolf.co.uk
                    who will contact you to discuss your changes.
                </p>
                <p>
                    Of course, at any time you can call our Aftersales team on 01279 452388 for further
                    assistance.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqEight">
                <h3>
                    What happens if I miss the couriers when they deliver?</h3>
                <p>
                    If you are out when the delivery is attempted, then the courier will:</p>
                <p>
                    1. Follow any special delivery instructions that you have entered such as "Leave
                    with Neighbour".</p>
                <p>
                    2. Follow any special delivery instructions that you have entered such as "Leave
                    in Garage", please note that should you advise this course of action then SW Golf
                    nor the Courier can be held responsible should the delivery go missing.</p>
                <p>
                    3.Leave a card with their contact details so you will be able to rearrange the delivery.</p>
                <p>
                    We strongly recommend however using a delivery address where there will be someone
                    there to sign for the goods, such as a work address, friend or relative. By doing
                    this you can ensure that you receive your order with minimal fuss and maximum speed
                    and security.</p>
                <p>
                    Please note that we do not allow collections from our carrier's depots.</p>
                <p>
                    If for any reason you need to change the delivery address then you need to email
                    <a href="mailto:Aftersales@onlinegolf.co.uk">Aftersales@onlinegolf.co.uk</a> who
                    will contact you to discuss your changes.</p>
                <p>
                    Of course, at any time you can call our Aftersales team on 01279 452388 for further
                    assistance.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqNine">
                <h3>
                    I live in a VAT exempt area - how do I get the VAT removed from my order?</h3>
                <p>
                    If you live in one of these areas, such as the Channel Islands, the VAT is automatically
                    removed during the checkout process.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqTen">
                <h3>
                    I've made an error on my order - how do I change it?</h3>
                <p>
                    Provided we have not yet processed your order, it can be changed if need be. Please
                    log into your account and make the required changes or alternatively e-mail <a title="aftersales@onlinegolf.co.uk"
                        href="mailto:aftersales@onlinegolf.co.uk">aftersales@onlinegolf.co.uk</a><br>
                </p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqEleven">
                <h3>
                    How do I cancel my order?</h3>
                <p>
                    Provided we have not yet processed your order, it can be cancelled if you wish.
                    Please e-mail <a href="mailto:aftersales@onlinegolf.co.uk" title="aftersales@onlinegolf.co.uk">
                        aftersales@onlinegolf.co.uk</a> as soon as possible with the order number and
                    we will cancel the order if it is not too late. Don't panic however, our returns
                    policy allows goods to be returned (provided they are unused and in their original
                    packaging) for up to 30 days after the order is placed for a full refund or exchange
                    if you need to.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
            <div class="faq" id="FaqTwelve">
                <h3>
                    Do the prices on Onlinegolf reflect the newly increased 20% VAT?</h3>
                <p>
                    The VAT rate has been increased from 17.5% to 20% but the good news is that Onlinegolf
                    has swallowed the increase so you can still get all your golf gear at the best prices.
                    However, new products that are added to the site may be increased in price to take
                    this rise into account.</p>
                <a class="backTop" href="#faqTop" title="Back to top">Back to Top</a>
            </div>
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                    Need Help</h3>
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                    <h4>
                        FAQs</h4>
                    <ul>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl00_ctl00_lnkFaq" title="How do I track my order?"
                            href="/Customer-Services/faqs.aspx#FaqOne">How do I track my order?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl01_ctl00_lnkFaq" title="How do I return something?"
                            href="/Customer-Services/faqs.aspx#FaqTwo">How do I return something?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl02_ctl00_lnkFaq" title="I returned an item - has it arrived yet?"
                            href="/Customer-Services/faqs.aspx#FaqThree">I returned an item - has it arrived
                            yet?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl03_ctl00_lnkFaq" title="I have seen that you offer a 90 day trial. How do I take up that offer?"
                            href="/Customer-Services/faqs.aspx#FaqFour">I have seen that you offer a 90 day
                            trial. How do I take up that offer?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl04_ctl00_lnkFaq" title="When do I need to order to receive my clubs in time for the weekend?"
                            href="/Customer-Services/faqs.aspx#FaqFive">When do I need to order to receive my
                            clubs in time for the weekend?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl05_ctl00_lnkFaq" title="Which courier do you use?"
                            href="/Customer-Services/faqs.aspx#FaqSix">Which courier do you use?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl06_ctl00_lnkFaq" title="Can I choose when during the day my parcel will be delivered?"
                            href="/Customer-Services/faqs.aspx#FaqSeven">Can I choose when during the day my
                            parcel will be delivered?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl07_ctl00_lnkFaq" title="What happens if I miss the couriers when they deliver?"
                            href="/Customer-Services/faqs.aspx#FaqEight">What happens if I miss the couriers
                            when they deliver?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl08_ctl00_lnkFaq" title="I live in a VAT exempt area - how do I get the VAT removed from my order?"
                            href="/Customer-Services/faqs.aspx#FaqNine">I live in a VAT exempt area - how do
                            I get the VAT removed from my order?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl09_ctl00_lnkFaq" title="I've made an error on my order - how do I change it?"
                            href="/Customer-Services/faqs.aspx#FaqTen">I've made an error on my order - how
                            do I change it?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl10_ctl00_lnkFaq" title="How do I cancel my order?"
                            href="/Customer-Services/faqs.aspx#FaqEleven">How do I cancel my order?</a></li>
                        <li><a id="ctl00_mainContent_faqCol_dcFaqColFaqList_rptDC_ctl11_ctl00_lnkFaq" title="Do the prices on Onlinegolf reflect the newly increased 20% VAT?"
                            href="/Customer-Services/faqs.aspx#FaqTwelve">Do the prices on Onlinegolf reflect
                            the newly increased 20% VAT?</a></li>
                    </ul>
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